- Country: Norway
- Summary: Case and Service Desk System
- NOT Ref No: 117669234
- Deadline: 30 Apr 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: NOK 32000000
- Notice Type: Tender
- Document Ref. No.: 241474-2025
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- Description:
- The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Particularly within: β’ Integration with M365 β’Microsoft Entra ID β’Microsoft Intune β’Microsoft Teams β’The Microsoft Outllook system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from end-users. The system shall also support other sectors in the organisation in their case handling, both by internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. The tenderer has a cooperation agreement with Telemark county municipality. Some joint procurements are made through this and we operate parts of the IT infrastructure jointly. The two counties are two independent legal entities. We would like Telemark County to have an option to join the contract and sign a separate contract with the tenderer on the same terms that Vestfold county will get through the contract. The abidance deadline will apply to both counties, but the start-up of the contract and implementation at Telemark county shall be moved to after Vestfold county has been implemented, starting for Telemark at the latest In January 2026. A more detailed description will be made available in the tender phase in Annex 1 - the Customer Μs needs description and requirement specifications.
Doc Title: Case and service desk syst... - Documents:
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CLICK HERE TO LOGINCase and Service Desk System - Norway Tender
The VESTFOLD FYLKESKOMMUNE, a Government sector organization in Norway, has announced a new tender for Case and Service Desk System. This tender is published on NorwayTenders under NOT Ref No: 117669234 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-04-30.
The estimated tender value is NOK 32000000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
