Tender Details

Country: Norway
Summary: Market Dialogue for the Procurement of a Contact Centre System.
NOT Ref No: 116794801
Deadline: 10 May 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 194818-2025
Purchaser's Detail:
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Description:
The Norwegian State Education Fund wishes to implement a market dialogue in order to map the available systems for a new contact centre. The objective of the market dialogue is to gain insight into the market ́s possibilities, innovative solutions and best practice in order to achieve a more efficient and user friendly contact centre system. The Norwegian State Education Loan Fund currently has approx. 400 employees in total, of which 43 work at the customer centre. Our current contact centre supplier is Zisson, and we annually handle approx. 185,000 enquiries in the system. We would like to further develop and improve our contact centre system to offer better services to our users, optimise our internal work processes and ensure efficient use of resources. Existing functionality We currently have the following functionalities in our contact centre system, which we deem to be a "basic" function and expect that all suppliers can offer: * Create agent profiles and agent groups. These shall be given different accesses. * Queue system where incoming calls can be answered by employees. It should be possible to have multiple queue profiles. *Statistics * Sending of SMS Requested functionality and improvements We would like input on what systems and additional services the market can offer beyond the basic functions. Further process This market dialogue is part of our preparatory phase for a procurement. We will hold one-to-one meetings with suppliers. It is important ...
Documents:

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Market Dialogue for the Procurement of a Contact Centre System. - Norway Tender

The LÅNEKASSEN, a Government sector organization in Norway, has announced a new tender for Market Dialogue for the Procurement of a Contact Centre System.. This tender is published on NorwayTenders under NOT Ref No: 116794801 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-05-10.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.