- Country: Norway
- Summary: Multi-Channel Call Centre
- NOT Ref No: 57402075
- Deadline: 14 Oct 2021
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 467310-2021
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- Description:
- Document Type : Contract notice
Title : Multi-channel call centre
Reference Number : 2021/41675
Contract Type : Services
Description : Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems.
The call centre system will be a cloud service (SaaS).
79512000 - Call centre
48000000 - Software package and information systems
48510000 - Communication software package
64200000 - Telecommunications services
64214200 - Telephone switchboard services
72000000 - IT services: consulting, software development, Internet and support
72212510 - Communication software development services
72300000 - Data services
Authority Type : Regional or local authority
Type of Procedure : Open procedure
Regulation : European Economic Area (EEA), with participation by GPA countries
Bid Type : Submission for all lots
Doc Title : Call centre
Dispatch Date : 2021-09-10
Publish Date : 2021-09-15
Submission Date : 2021-10-14 - Documents:
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CLICK HERE TO LOGINMulti-Channel Call Centre - Norway Tender
The VIKEN FYLKESKOMMUNE, a Government sector organization in Norway, has announced a new tender for Multi-Channel Call Centre. This tender is published on NorwayTenders under NOT Ref No: 57402075 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-10-14.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
