Tender Details

Country: Norway
Summary: Procurement of Service Desk Services
NOT Ref No: 98113638
Deadline: 03 Apr 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 132212-2024
Purchaser's Detail:
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Description:
The main objective of the procurement is to cover Innovasjon Norge ́s need for an IT service desk, where simple operational and monitoring assignments are also taken care of. Service desk shall function as a single point of contact (SPOC) and support integrator for Innovasjon Norge's internal customers/employees, the IT division, the other business (main office, district office and foreign offices), third parties and other collaboration partners. The service desk shall be available on contact areas such as telephone, email etc. There shall also be physical presence at the main office in the form of onsite, as well as the possibility for resources to participate in various projects at the Norwegian offices. The service shall be provided primarily during standard Norwegian opening hours. In 2022 there were approx. 10,000- 15,000 enquiries from around 850 end-users, spread out in offices in all of the country's counties and in approx. thirty countries. Around the rain, approx. 3,600 of the enquiries were sent by telephone, of which less than 1% were from countries outside the European time zone, the rest came by email or form messages. Approx. 1/3 of our employees are located at the main office in Oslo, around 1/3 are located in the district offices in Norway, while the remaining group is spread abroad in America, Asia, Africa, the Middle East and Europe.
Doc Title: Procurement of service desk services
Contract Type: services
Documents:

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Procurement of Service Desk Services - Norway Tender

The INNOVASJON NORGE, a Government sector organization in Norway, has announced a new tender for Procurement of Service Desk Services. This tender is published on NorwayTenders under NOT Ref No: 98113638 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-04-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.