Tender Details

Country: Norway
Summary: Procurement of Switchboard and Contact Centre System
NOT Ref No: 62668063
Deadline: 25 Feb 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: NOK 18000000.00
Notice Type: Tender
Document Ref. No.: 053525-2022
Purchaser's Detail:
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Description:
Document Type : Contract notice
Title : Procurement of switchboard and contact centre system
Reference Number : 21/205
Contract Type : Services
Estimated Value : 18000000.00 - NOK
Description : The procurement will secure a future-orientated switchboard and contact centre system to replace contract 16/783. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day. The estimated value is not binding for the contracting authority.
The contract duration will be 3 years, with an option for the contracting authority to extend the contract for a further 1+1+1 years, total maximum 6 years.

72410000 - Provider services
48510000 - Communication software package
64200000 - Telecommunications services
64214200 - Telephone switchboard services
79512000 - Call centre
48000000 - Software package and information systems
72268000 - Software supply services
Authority Type : Ministry or any other national or federal authority
Type of Procedure : Competitive procedure with negotiation
Regulation : European Economic Area (EEA), with participation by GPA countries
Bid Type : Submission fo...
Documents:

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Procurement of Switchboard and Contact Centre System - Norway Tender

The DEPARTEMENTENES SIKKERHETS- OG SERVICEORGANISASJON, a Government sector organization in Norway, has announced a new tender for Procurement of Switchboard and Contact Centre System. This tender is published on NorwayTenders under NOT Ref No: 62668063 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-02-25.

The estimated tender value is NOK 18000000.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.