Tender Details

Country: Norway
Summary: Procurement of a System for Telephone Exchanges and Call Centres.
NOT Ref No: 120430036
Deadline: 07 Jul 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: NOK 45000000
Notice Type: Tender
Document Ref. No.: 368670-2025
Purchaser's Detail:
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Description:
The Norwegian Public Roads Administration needs to procure a cloud based switchboard and call centre system. The system shall first and foremost cover the Norwegian Public Roads Administration ́s need for handling enquiries by using telephony as well as a channel, as well as SMS for outgoing enquiries to customers. The system shall, however, also allow for other channels such as chat, email and social media to be in use during the agreement period. The aim is to procure a system that contributes to a better user experience for the Norwegian Public Roads Administration ́s customers. Customers should be able to use their most preferred channel when they contact and they shall find that the Norwegian Public Roads Administration has a good overview and is available so that they can quickly get answers to their enquiries. At the same time, customers should feel confident that their privacy is safeguarded. In order to deliver good user experiences for the Norwegian Public Roads Administration ́s customers, the system shall also facilitate efficient work processes that make it easy and quick to help and guide customers. The system shall be used by a large number of agents. It is therefore important that the solution is experienced as intuitive as possible, including that screen images and number of clicks are reduced to a minimum. The system shall also provide good work support to the Norwegian Public Roads Administration ́s administrators. It shall be easy to share relevant infor...
Documents:

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Procurement of a System for Telephone Exchanges and Call Centres. - Norway Tender

The STATENS VEGVESEN, a Government sector organization in Norway, has announced a new tender for Procurement of a System for Telephone Exchanges and Call Centres.. This tender is published on NorwayTenders under NOT Ref No: 120430036 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-07-07.

The estimated tender value is NOK 45000000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.