Tender Details

Country: Norway
Summary: Stage 1 Prequalification Competition Procurement of an Ict System for a Contact Centre.
NOT Ref No: 113647336
Deadline: 24 Feb 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 51979-2025
Purchaser's Detail:
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Description:
Bergen municipality shall procure a new digital system for the contact centre for use in Bergen municipality. The procurement shall be signed as an agreement for ongoing service procurements over the internet, "as-a-service" delivery and it includes establishment, training, configuration, integrations, loading/converting data, operation and maintenance, as well as 2/3 line user support for channel speech. The agreement also includes an option on other channels, functionality and the possibility for development after the delivery day. This part of the competition is for qualification of tenderers and tenderers must respond to the qualification requirements in this part of the competition. Tenderers who are qualified will be given the opportunity to submit a tender. The requirements and needs of the service are in the annexes.
Doc Title: Stage 1 Prequalification competition Procurement of an ICT system for a contact centre.
Contract Type: services
Documents:

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Stage 1 Prequalification Competition Procurement of an Ict System for a Contact Centre. - Norway Tender

The BERGEN KOMMUNE - SEKSJON FOR DIGITAL TRANSFORMASJON KONSERN (SDI), a Government sector organization in Norway, has announced a new tender for Stage 1 Prequalification Competition Procurement of an Ict System for a Contact Centre.. This tender is published on NorwayTenders under NOT Ref No: 113647336 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-02-24.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.