Tender Details

Country: Norway
Summary: User Support for Declaring Waste - Main Contract
NOT Ref No: 118427454
Deadline: 12 Jun 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: NOK 14000000
Notice Type: Tender
Document Ref. No.: 279747-2025
Purchaser's Detail:
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Description:
The procurement shall cover the need for long-term cooperation on user support. Main: Support Receive and follow-up enquiries from the users of waste declaring. Most of the services will be assistance with logging on and other administrative services, such as assisting with giving authorisations. Waste questions will be forwarded to user support with waste competence. Process improvement of user support Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved. Contributions to product development. Assistance to the Norwegian Environment Agency ́s product team on improvement of the technical system, systems for automated user support/self-help in order to reduce the users ́needs for assistance. Other assistance related to the declaring system if needed. The contract is planned to be signed 1 July. The assistance is proposed 15 August.
Doc Title: User support for declaring waste - main contract
Contract Type: services
Documents:

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User Support for Declaring Waste - Main Contract - Norway Tender

The MILJØDIREKTORATET, a Government sector organization in Norway, has announced a new tender for User Support for Declaring Waste - Main Contract. This tender is published on NorwayTenders under NOT Ref No: 118427454 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-12.

The estimated tender value is NOK 14000000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.